About Us.
Trusted by over 350 UK businesses.
the leadership team
Mark Jourdain
Founder & Managing Director
Mark Jourdain founded Solution Consultants (SolCo) in 2009 having worked for a number of telecoms businesses for 15 years. As managing director, Mark has overseen the growth of the business from start-up, to becoming a leading Managed Service Provider & Energy Procurement business. Mark’s interest mainly revolve around sport, family, friends & his two dogs.
Chris Pollard
Sales Director
Chris joined SolCo in 2019 as Sales Director, with a wealth of experience in telecoms and IT. As well as growing our client base, Chris has also grown an extensive network of trusted partners in the Thames Valley area.
Outside of work, Chris enjoys spending time with his family, playing football and looking after an assorted range of household pets accumulated by the rest of his family over many years.
Stuart McEwen
IT Service Delivery Manager
As the IT Service Manager, Stuart McEwen applies a standard of precision and dedication to every aspect of the role. For Stuart, managing IT services is much like being an amateur chef, it requires careful planning, attention to detail, and a perfect blend of ingredients (or, in this case, systems).
When not streamlining operations, you’ll find Stuart on the cricket pitch or golf course, always focused on performance. Born and raised in South Africa, Stuart is a proud and mad Springbok rugby supporter, Stuart brings that competitive energy and team-first attitude to the Solution Consultants service department, ensuring our clients receive fast, effective, and world-class support.
Shirley Ralfe
Energy Account Director
Shirley joined SolCo in 2018 as an Accounts Director. She comes from a successful Corporate Management background, with 15 years in General Management, Energy Procurement and Customer Service. Her interests centre around her family, friends and her love for animals.
Our Support Team
Our Support Team is made up of experienced IT professionals who care about doing things properly. Together, they bring decades of combined experience supporting businesses, built on a strong foundation of formal IT education, industry certification, and hands-on problem-solving.
A Tiered Approach to Excellence
SolCo utilise a structured support model to ensure every request is handled by the right expert at the right time:
- Apprentices: Our rising stars who bring fresh energy and a hunger for learning, supported by our senior staff as they develop their technical foundations.
- 1st Line Support Analysts: The frontline of our service, providing rapid response and resolving day-to-day user queries to keep your team moving.
- 2nd Line Support Analysts: Technical specialists who dive deeper into complex troubleshooting, infrastructure, and networking.
- 3rd Line Support Analysts: Our senior technical experts, focused on high-level architecture, cloud services, cybersecurity, and system optimization.
- Project Analysts: Dedicated professionals who bridge the gap between support and growth, ensuring your long-term IT transitions and implementations are seamless and strategic.
Efficiency Powered by Technology
To ensure no detail is missed, we utilize an advanced AI ITSM (IT Service Management) tool to manage all tickets and projects. This intelligent platform allows us to categorize issues instantly, predict potential roadblocks, and streamline communication. By blending AI efficiency with human expertise, we ensure your projects stay on track and your support requests are resolved faster than ever.
Expertise That Understands Business
Our structure covers a vast range of expertise, including Microsoft 365, cloud services, backup solutions, and robust cybersecurity. This mix of skills means issues are handled by people who understand both the technology and the business impact behind it.
What clients value most is how our team works. Whether you are speaking to an Apprentice or a 3rd Line Analyst, we are approachable, patient, and clear. We take the time to understand how your organization operates before offering solutions; support is never generic – it’s shaped around your real workflows and priorities.
Committed to Your Growth
Ongoing learning is central to our culture. Regular training and internal knowledge sharing ensure you are supported by a team that stays ahead of evolving technology. We focus on preventing problems, not just fixing them.
At its heart, our Support Team is about trust: reliable support, thoughtful advice, and a genuine commitment to helping you get the most from your IT investment.
A Trusted and expert advisor
Looking for proactive, flexible and reliable IT Support?
Frequently Asked Questions
Who are you and what do you do?
SolCo (Solution Consultants) is a UK-based provider of IT support, cloud services, telephony, connectivity, mobile and energy solutions for SMEs. We focus on tailored service and long-term partnerships.
How long have you been in business?
Founded in 2009, we’ve been helping UK businesses with technology and communications solutions for over a decade.
What makes you different from other providers?
We combine local service, deep expertise and a focus on customer care — including helping clients navigate complex technology decisions without jargon.
Who do you work with?
We work with SMEs across a range of sectors, supporting their IT, communications and connectivity requirements.
Where are you based?
We are based in Reading, Berkshire and serve businesses across the Thames Valley and wider UK.